Wheres that guaranteed refund? [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. A StubHub official said Wednesday the company doesn't discuss active litigation. Its important to know your consumer rights when you ask for a refund. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. They were really good. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. YouTubes privacy policy is available here and YouTubes terms of service is available here. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Help us improve this article with your feedback. Payouts delayed for events before COVID-19 shutdowns. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. 505 North 20th Street Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Explain your situation and why you wish to receive a refund. The Associated Press. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. Through it all, Marketplace is here for you. Paul Sawers / VentureBeat . We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. Those will be paid out by the end of May. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. Receive a full refund of your purchase 2. Read more about our event cancelation policy. Unless you want a refund)." SBNation.com. Postponed events may not be eligible for refunds. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. College basketball conference tournament predictions: Picks for every mens league. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. The organizers stuck to their no . If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. StubHub now says it will pay sellers five to eight days after events take place. Not surprisingly, this new policy has been heavily criticized. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. We certainly hope they do. Event Cancellation Protection . StubHub users agree to StubHubs policy on venue health and safety protocols. In the past, cancellation prompted a full refund from the online ticket broker. 2875 Michelle Dr., Ste. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. The agent will be able to grant you a refund if your scheduled event has been canceled. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Gambling problem? 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. The credits are valid through the end of 2022. For big sporting events, when is a sellout a sellout? See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. 2023 www.jsonline.com. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. It was a waiting game until March 30. . 8 Feb 2023. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Many events that have been cancelled or postponed are giving patrons a full refund for their money. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower This Rewards Cash is ready to be used right now through the Vivid . If these are not available, you will likely get a full refund. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. StubHub updated their policy today. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. Avoid close contact with people who are sick. Unfortunately, not all ticket sellers and venues are making it that easy. Viagogo, a tickets marketplace, bought StubHub in February 2020. Birmingham, Alabama 35203 "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. Then theres the question of the legality of the move, beyond any ethical shortcomings. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. StubHub was pressing hard to get money. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. The answer is yes, StubHub is legal. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Legal Statement. Your email address will not be published. More: Stay up to date on all of MLives coronavirus coverage. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Did you find it helpful? Are there rules to follow when attending an event? Thats everything that we can tell you about StubHubs returns and refunds policy! If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . 100 Have already received refund from credit card. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. He also eventually received his payment on the night of April 3. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. If they are successful, the defendant pays the legal fees. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. It depends on where they got those tickets. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . In March of 2020 t Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. 8, Ch. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Buyers turn to credit card disputes to recoup cash. Learn about careers at Cox Media Group. But is StubHub legal? Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. The event was canceled and turned into some online-only baloney. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Seamlessly, a full refund will be reimbursed to your account. It had already been disbursed to the sellers. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Looking to sell? The NHL suspended its season March 12. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. Fax: 601.707.7913, 1 Timber Way Set your price or use our recommended price and tap List tickets. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Viagogo, a tickets marketplace, bought StubHub in February 2020. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund.