You can follow the question or vote as helpful, but you cannot reply to this thread. Should be between 2.00 and 2.22. The request was well-formed but contains invalid values or missing properties. A Postcode field contains invalid characters. This system message is only generated if you are using the Direct integration method and the card type field you are submitting to us is the incorrect length. A required parameter is missing. Please look into the content of the field and ensure you only pass values to the allowed number of decimal places for that currency. The Email Message contains invalid characters. If you did not provide a vendor name, then it would have been supplied by Sage Pay. I'm building an integrated payment form with SagePay, and have previously been successful making payments to a test account using the test card details provided in page 24 of this documentation: https://www.sagepay.co.uk/file/25041/download-document/FORM_Integration_and_Protocol_Guidelines_270815.pdf?token=dyWjqsDOzcE9qp5wU39w0DiSx525HSqfiV9OV6EGQB8, However, when I try and pay again with card details in that list that have previously worked, the SagePay form highlights the card number field in red and says "The Card Range not supported by the system.". You will need to check your code to ensure that the correct value is being retrieved from your database and that you are sending it through to Sage Pay within the correct field. Card failed the LUHN check. The AccountType field can only contain the following values: E for e-commerce, M for MOTO or C for Continuous Authority Any other values will generate this system message. Check your code to ensure that you only use a fully qualified URL. Overlaps with an existing rule. You will need to check your code to ensure that you are posting a valid e-mail address which is less than 255 characters in length. You have not provided us with the correct value within the VPSTxId field. Please ensure you are only passing values within this range and not including any separator characters other than the decimal point. You will need to check your code to ensure that the currency type is the same as the original transaction. Some cards have restrictions on cross-border usage. Your transaction has been successfully Voided and will not be sent for settlement at the end of the day. Please ensure that you are sending the correct value in the TxType field. You will only ever be required to provide us with the large numbers situated on the front of the customer's card and you will need to ensure that there are no spaces or hyphens being used as separator characters when providing us with this value. The card number that you have entered on the payment pages is not a valid card type. Please reveiw the information your server is posting to the Sage Pay server. If you have received this system message, it is likely that you are incorrectly supplied the Expiry date. The NotificationURL field must contain a Fully Qualified Domain Name pointing to the externally visible page on your site. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Failure Page on your site once the transaction has been registered as unsuccessful. This field can contain up to 200 characters. Please ensure that you are sending the correct value in the TxType field. Please use mobile device to refund transaction. Open the Run Dialog Box by pressing the Windows + R button of your device keyboard, type msinfo32 on the Dialog Box and press enter to open the System Information window of your device. The DeliveryAddress and DeliveryPostcode are required. Cannot create a token from a token transaction. For example, if you send M, you must have a MOTO enabled Merchant Number registered with Sage Pay. You will need to check that you are sending the correct SecurityKey of the original transaction in this field. 3D-Authentication required. No successful transaction found within this duration. What is the problem? 3. The specified and combination is not valid, or the user may be locked out. 2) Obtain a newer video card that has firmware fully compatible with UEFI. There is no issue with the payment process as this would have be caused by the customer clicking on the Cancel button on the payment page. The syntax of the request was not understood by the server. If your post code is longer than 10 characters then please just enter the first 10 characters in order to continue. You will need to check your code to ensure that you are providing the VPS Vendor Name supplied by Sage Pay during your application process. The following currency code(s) are either not valid or not supported:. If you do, then the payment page will display the relevant text to provide the shopper with the option to allow GiftAid to be applied. If you have not registered your Sage Pay account to use the Form integration method and attempt to send a transaction registration POST using this method of integration, you will receive this error. This error message is presented for transactions processed through the Form integration method only and occurs when the Encryption Password being used does not match the password that we have registered in our system. Cannot create the new user. There was an error processing this payment type, There is a problem with the details that have been entered for a European Payment Type. If you receive this error message and are experiencing this on all your transactions, please contact our customer services team who will need to contact your merchant acquirer to ensure that everything has been set up correctly. Please use format dd/MM/yyyy HH:mm:ss. This system message is generated if the amount field contains any other characters than numerics or is not correctly formatted to the correct number of decimal places for the specified currency. The deferred transaction has been successully released and will be sent for settlement. Please try a different card. The credit or debit card number entered must be that of the card type selected before proceeding to enter the credit or debit card number. Initialise the console without deleting save data. In the new Run window popped up, type msconfig, and hit Enter. If you do not provide this value, you will receive this system message. Fraud screen detail does not exist for this transaction. You will need to ensure that you have the equivalent merchant account set up with your acquiring bank in order to handle the type of transaction you are attempting to process. If you have AVS checking turned on within your Sage Pay account, or have provided a BillingPostCode, you must also provide a BillingAddress field. The RelatedVendorTxCode should contain the VendorTxCode of the original transaction against which you trying to REFUND, REPEAT or AUTHORISE. System boots fine with secure boot off. The Apply3DSecure flag is invalid. If you are wishing to add another card type to your account, please check with your acquiring bank first before notifying Sage Pay to ensure that your merchant number has been set up to accept this new card type. You will receive this system message if you are passing an amount that is outside of the supported range. You cannot set the administrator password using vspaccess. The Tranaction is not in a DEFERRED state. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. This system message is generated when you have not supplied the correct value in the VPSTxId field. The Basket field can contain a maximum of up to 7,500 characters and you will get this system message if you are sending more than 7,500 characters. Any values provided which is not numeric will generate this system message. cannot be before this month. Unable complete transaction due to resubmission of authorisation request by client. An active transaction with this VendorTxCode has been found but the Currency is different. You must check your code to ensure that you are posting a unique VendorTxCode for each new transaction. If any other characters or spaces are being passed or provided, then you will receive this error code and message. XML does not match the protocol. The supplied is not available on any merchant accounts associated with this vendor account. The Vendor or VendorName value is required. XML root node should be vspaccess. The Billing Surname contains invalid characters. It may also be worth checking to make sure that there are no spaces being passed (as this will be considered as a character) and also that the next value within the protocol is being separated by an ampersand (&) within your transaction registration. The VendorTxCode has been used before for another transaction. If the card was issued outside of the United States, this might be the problem. Connect and share knowledge within a single location that is structured and easy to search. The debit or credit card number entered must match that of the card type selected before you have been presented with the option of entering the debit or credit card details. The request was unsuccessful due to an unexpected condition encountered by the server. The ReleaseAmount value must also be less than or equal to the amount of the original Deferred transaction in which you are attempting to perform the Release. Unfortunately, we are unable to authorise your transactions as the network connection to the bank is currently unavailable. The RelatedSecurityKey does not match the original transaction. The Failure URL value will need to be provided within your crypt string when posting your transaction registration. If you're pointing to the live.sagepay endpoint then test cards will not work and will return the error you've mentioned. Troubleshooting an "Your card does not support this type of purchase" error: Is it a debit card? You will need to ensure that you have entered the full card number correctly and only those numbers that appear on the front of the card and try again. If you receive this system message, it means you have successfully registered a transactions using the Direct integration method. The solution is just steps away! Please email support@sagepay.com with this error. Sexta, 26 de novembro de 2021 When sending your transaction registration POST to Sage Pay using the Direct solution you will always need to send a card number as you will be hosting your own payment page. In this case, you will need to use another card to make the purchase. Overlaps with an existing rule. Also here is some document on how to fix the problem you are having right now. today at 15:00 I tried to log in and I got the "white box error" "Your 3D accelerator card is not supported by World of Warcraft. Facebook Ad Account payement error"The card type you entered isn't supported. The TxType requested is not active on this account. You must ensure that a post code value has been entered within the edit box that has been provided on the payment page. You will need to check your card, and if it has expired, you will need to destroy the card and use a different card type for the transaction. Please check the related transaction is a AUTHENTICATED transaction. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). This will always be 16 characters or less, and only contain letters and numbers with no spaces or unusual characters. A valid value is required,this must be value between 0 and 100000.00. The user does not have permission to view this transaction. I've asked the admin of this particular SagePay test account to check if any card ranges have been automatically banned, or something to that affect. More than 50,000 rows returned. Please check and retry. Must have only one basket field specified. The RelatedVendorTxCode does not match the original transaction. Styling contours by colour and by line thickness in QGIS. You will need to ensure that your code is not sending more than 200 characters within this field and that no invalid characters are being sent. You will need to check your code to ensure that you are not sending more than the maximum value of 100 characters. Are you sure you want to create this branch? You are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. Possible solutions. If the address is longer than 200 characters, you will receive this system message. Simulator cannot find your vendor name in its database. The Authorisation has been rejected by the Vendor due to insufficient authentication. 4021 : The Card Range not supported by the system. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2, Accept Payments online and store credit card info, SagePay Test transactions are always Pending, say Failed in MySagePay, Sagepay Test Environment apparent limitations, Confirmation email is not populating on Paypal (pay by card) with sage integration, Sagepay Pi - Error: 3364 (Card on File is not supported for one time tokens), Programmatically determine if Sagepay card details form is incomplete, Sagepay direct upgrade 4.0 does not open 3d secure page in live mode, Identify those arcade games from a 1983 Brazilian music video, How do you get out of a corner when plotting yourself into a corner. When you get this error message the card number and range cannot be validated as the card range is not on our platform and because of this is not supported and will not allow transactions to be processed. You will need to check your code to ensure that you are retrieving the correct value from your database before passing this through in the RelatedVendorTxCode field. You do not have any Custom templates uploaded onto your Sage Pay account and have selected to use the Custom templates option within your live My Sage Pay account. Please use the mobile device. The encryption method is not supported by this protocol version. The Contact Fax contains invalid characters. A transaction is unable to be registered without this information. If you are passing any other characters, or spaces, you will receive this error. Create a card type for each type of card that your business accepts, such as debit cards, credit cards, loyalty cards, and corporate cards. When attempting to perform a REFUND, you can only refund in the same currency type as the original transaction. This vendor's rules require a successful 3D-Authentication. The VPSProtocol value is outside the valid range. Please check to ensure that a Failure URL is being provided with each transaction as this is a required field. Unfortunately, you are unable to reverse an aborted transaction and if you need to release the transaction, you will need to put through the transaction again. If you are using our Direct or Server integration methods, the Sage Pay system will only accept registration POSTs from servers whose IP Addresses have been registered with us. ##### is an invalid date format. There are a few different reasons that you might get this response when a payment fails: Some debit cards require a PIN to be entered. italian sayings about love and life. Disconnect between goals and daily tasksIs it me, or the industry? If you're trying to use one of these cards, you'll need to use another card to make the purchase. You will need to check to ensure that the correct value is being submitted. 4. The Sage Pay system will cancel your transaction as default and present you with this error message after the third failed attempt. 4022: The Card Type selected does not match card number. If any other value is passed within this field, the Sage Pay system will not be able to identify how to process the transaction. If you have received this system message, it is likely that you are attempting to send an automated REFUND, REPEAT or AUTHORISE request against the original transaction from your server (i.e you are performing any of the above outside of the My Sage Pay admin area) and the RelatedSecurityKey does not match with what we have in the database for this transaction. You will receive this error message when a transaction has been rejected due to either your AVS/CV2 rulebase or the customer has had three failed attempts to correctly enter their card details. You can do this by highlighting each device and pressing the Delete key. You signed in with another tab or window. The TxType field determines how the transaction will be processed by the Sage Pay system. You will need to check your code to confirm that you are posting one of the following three values only: E for e-commerce, M for MOTO or C for Continuous Authority. The start date you have supplied is after the end date. No further action required. Form transactions are disabled for this vendor in the test environment. To learn more, see our tips on writing great answers. I hate Sage Pay anyway but unfortunately the pizza delivery company uses them, I get the error: The Card Range not supported by the system. The value, if supplied, should contain either 0, 1, 2 or 3. All issue numbers must be entered exactly as they appear on the card, without spaces (either 1 or 2 digits). If you are RELEASE a transaction after it has been ABORTed, you will receive this system message. Unable to find the transaction for the supplied. You will need to ensure that you have provided a debit or credit card number within the card number box provided on the payment screens. The VendorName field should only ever contain the Vendor Name supplied by Sage Pay or selected by you during your application process. AVSCV2 rule not added. If you are sending a RELEASE or ABORT POST to the Sage Pay system, but the related transaction you have specified is not a DEFERRED transaction, you will receive this system message. The Authorisation attempt was Declined by the cardholder's card-issuing bank. Please check and retry, There was error processing the payment at the bank site. These are 3 letter codes that will notify Sage Pay of the currency for the transaction. the card range not supported by the system. You must provide at least one ##### element within ##### node. You will need to check your code to ensure you are capturing the correct value being returned from Sage Pay and also that the VPSTxId you are submitting back to Sage Pay is correct. You will need to check your code to ensure you are retrieving the correct VendorTxCode from your database and sending it through in the RelatedVendorTxCode field. Are there tables of wastage rates for different fruit and veg? A range of payment methods are accepted by the manual payment method (here is the list of all accepted facebook payment methods Please try again. If no security code (CV2/CVV) has been provided, you will receive this system message. The VendorEMail field can only ever contain a maximum of up to 255 characters and if you pass more than this within this field, you will receive this system message. This can be used to describe the goods being purchased or the nature of the transaction. You can only AUTHORISE an AUTHENTICATED transaction up to 115% of its value (with all previous AUTHORISEs against that transaction taken into account). golden retriever breeders scotland. Do roots of these polynomials approach the negative of the Euler-Mascheroni constant? The PhoneID is not registered to any vendor account. The BillingAgreement flag is invalid. The request was unsuccessful because the URL specified is longer than the server is willing to process. Please note that this only applies to Deferred transactions. If you are providing a value which has more that 200 characters then you will receive this system message. The ContactFax field, if provided, can only contain a maximum of up to 20 characters. If you send an AccountType parameter with your POST, you must have an equivalent merchant account set up to handle that type of transaction. You have selected to use Custom templates in your My Sage Pay admin area, but you do not have any custom templates uploaded. Please supply ISO 4217 standard currency codes. Information received from an Invalid IP address. 3) Live with it as is. Why are physically impossible and logically impossible concepts considered separate in terms of probability? If you are providing a value which has more that 10 characters then you will receive this system message. If a value is supplied, should contain either 0 or 1. If you are using our Form integration method, you may also sometimes receive this message if your Encryption Password is incorrect, so we would suggest you check this information as well. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), SOLO, MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). The Currency is not supported on this account. This system messgae is generated when the currency you have selected in your POST does not support minor currency units. If the transaction has already been VOIDed you will be presented with this error message as you are only able to VOID a transaction once.
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