Date of experience: 26 February 2023. I purchased tickets for the New Edition concert through Vivid Seats. You get an email when the tickets are sold, and then you either upload them or ship them. I tried calling two hours before my event as the tickets never arrived. If you make a last second purchase, you are putting yourself at risk. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. We appreciate you bringing this matter to our attention and will be following up with you again soon. I expect to pay the normal service fees, but not what you charged me for the tickets. This is an unfair and unnatural economics meant to hurt you. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We value your privacy. Thank you. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! I purchased tickets well in advance and the tickets weren't cheap. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. A. I had to buy either 1 or 3. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Full refund and apology for lack of ticket delivery. 10.1K Ratings. Send us a DM on social media. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. Full refund and apology for lack of ticket delivery. They refunded, but I am out 2 nights for the hotel. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Vivid Seats ranks 30th among Tickets sites. The seller is not responsible for paying shipping fees. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. I do expect a responce and an apology for this overcharge. Ordered tickets for Gary Allan concert last September. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Vivid seats is horrible. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Marvin J was a great help to me in getting my tickets when n the website wasn't working. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. One arrived by mail with a "Lot 16" other was delivered electronically. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Takes no accountability for a time glitch that had us go to a show at the wrong time. Over 100 million tickets sold. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I complained and they advised these were upgrade tickets and no refund would be issued. I got nfl tickets from them that never arrived. We paid about $500 for the tickets in total. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. greenthumb47 , 2022-08-02. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Vivid Seats is a trusted and reliable way to buy and sell tickets. Jeremy of Las Vegas, NV Verified Reviewer. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. We apologize that you didn't receive the tickets you requested, Charlotte. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. I was terrified that I would not receive my tickets. We value your privacy. Heads up. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. There was some type of electronic glitch. This will help us to determine next steps. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Desired outcome: I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Recent customer reviews are positive. Request to speak to a Vivid Seats agent. Unsubscribe at any time. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Showed up after start of game and lot was closed. New customers can take advantage of this exclusive discount offer! A refund or seats in RTC4. Nothing arrived. People need to understand that VividSeats works against you. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. On December 13, 2022, I received the tickets from Vivid. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. So, if you sell tickets for $100, you will receive $90. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Will my seats be side by side? He reassured me of any concerns I had and was very patient with me. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. They are aware of this issue. Vivid charged me 78 dollars for a 30 dollar ticket. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. I simply want a partial refund because I feel that is fair. Vivid Seats has not responded to my email. Vivid Seats. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. Ratings and Reviews 4.6 out of 5. For further help, send us a direct message. The company says it "provides a legit, safe and secure platform. The tickets were in TTC3 seats 30 and 31 in corner. Long story short I never received the parking pass and had to pay in full at the gate. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Service 254 Value 245 Shipping 164 After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". They won't refund me or get me two tickets together. Spent all week leading up to the event trying to call only to get the worst support ever. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. It is a safe and secure process. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. At this venue, Section B is behind the Pit. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Disgusted. Desired outcome: Sellers can choose the price for their tickets and modify them at any time. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. It is never our intention to make our fans feel this way. Our online support team is here to help resolve your concerns. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Great customer service skills. He was very polite, professional, kind, and made the process very easy! I was charged $1, 053.00. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. 3 for $533.58. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. After a couple days and a hour or two of being on hold I finally received my refund. I had a purchase trouble on Vividseats. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. 3 for $533.58. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Chicago Illinois We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Especially since Vivid. I feel that you overcharged me. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Then allows the seller to change the date to the day of the event. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. In this guide, I will be reviewing Vivid Seats in detail. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. I received an email a few days before the game to "Confirm my email". After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. VividSeats has B rating with the BBB.org as of September 2022. Received a correct order confirmation but when the tickets came in they moved me to a different section. How is one supposed to know that xfer Piggyback means your tickets aren't together? If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos FAQ. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . That means the seats were $351, not $264. All I got was a run around, excuses, and finally no response what so ever. We believe in full transparency, and strive to ensure our fans are informed. My tickets were not released until 1 week before the show. So, Vivid seats charged an additional $196. Our content is intended to be used for general information purposes only. If there is more I will do that as well lost time and money.
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