If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. 3.2 Other Information. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Pay by credit . Viagogo, based in Geneva, Switzerland, has not disclosed details of its . This rating has decreased by -15% over the last 12 months. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. Instead, write to them again: restate your claim, and the reasons for your complaint. Why can't I see my order or sale in my account? Sellers should use our automated online confirmation process. Read more hen we pay for them, not a week before! Contact your bank or credit card company to verify the authorisation of payment to viagogo. As shares tumble and costs soar Will the fast food giants ever deliver for investors? 2.18 Merchant Description. Reiwa 5th Spring Tour Grand Sumo Tickets. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. For American Express this is the 4 numbers on the front, right hand side of your card. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. The tickets were bought and sold online, using the Viagogo fan resale platform. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. 2.14 Substituted Seat Locations. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 2.9 a) Exception to Sellers Obligation to Confirm. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. 2.16 Season Cards. From 17 January, it will have to make changes such as identifying when sellers are. 1 Complain to the ticketing website. 4.2 Stolen Property. The judge issued an injunction which prevents . Leave the Archive. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Some links in this article may be affiliate links. If this is also unsuccessful We will not offer a refund. Look for an option to transfer the tickets through the original ticket provider's account. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. The tickets will be stored in one of these third-party sites. You'll need to call your local bank to see if they cash out I bonds and their requirements for . viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Did you find this answer helpful? This is so we can promote the sale of tickets and items that You list for sale. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) 1999-2023 PayPal, Inc. All rights reserved. Thankfully, I have now managed to get to the bottom of it. Such notice shall be deemed given one business day after the email is sent. The tickets were sold in October for 180, but so far I have not seen the money. 3.3 Laws and Regulations. Limited access. Viagogo Won't pay me for my sold tickets. 4.1 Double Posting and Removal of Tickets. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. 6.8 All Sales are Final. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. Ticket listings are a representation of actual seat location. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Can I deliver the tickets using a different delivery method? Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. You should get the exact tickets that you ordered. Viagogo have become the focal point for calls to tightly regulate . Red Hot Chili Peppers Tickets. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). What do the ticket split type options mean? Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Limerick, County Limerick 35 reviews; Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. 2.9 Seller's Confirmation Obligation. Please remember that you will not be paid for this sale. the price it is sold for on the primary market). 0. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. | Read 12,461-12,480 Reviews out of 30,829 Selling a type of mobile ticket and transferring it to the buyer. I want to return my goods, what are my rights? Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. In future, if you have issues confirming or fulfilling . . Pay in 10,000 for bonus. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. 5.3 Disclosure of Information. We may investigate complaints and violations of our policies. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Start selling with Amazon. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. How do I change the email address on my account? Note that Your payment may be withheld if you violate this clause. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. 2.1 Requirements. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. 2.10 Collecting Payment. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. 3.1 Accurate Descriptions. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. The comments below have not been moderated. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. I can't see my Resale tickets available to buy on the website. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Event dates, times, venues and subject matter, which are listed on the ticket, may change. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. Check out our video below for advice on how to avoid ticketing scams. $39.99 a month + selling fees. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. How do I delete my listing? Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. But it is not just these sites where buyers need to be careful. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. We will also add sales or value added tax on our fees as applicable. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. Visit the Payment Methods section to update the details. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Find out more about salaries and benefits at Viagogo. 2.8 Pay & benefits. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Sadly I could no longer attend on the new date which was in October 2021. I entered the incorrect email when registering, how do I change it? Cons: Viagogo Reviews. 3.1 Accurate Descriptions. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. 2.6 Making an Offer. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. . Pay by PayPal, a free service to pay online without sharing your financial information. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. That helps us fund This Is Money, and keep it free to use. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. 3.Click Dispute a Transaction. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. @vrbavojtech. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. In April the Competition and Markets Authority (CMA) threatened it with legal action for. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. City and Colour Concert Tickets. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Get the transfer info. How do I unsubscribe from your newsletter? A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. 2.8 Notification. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. Can you help me find out what has happened here? Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. 7.1 Ownership of Intellectual Property. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. Selling Mobile transfer tickets you bought on viagogo? The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Ireland 39 reviews. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up).
Provider Credentialing Services Fees, Articles V