I am not aware there is any such Advance Payment Agreement in place between Dart Charge and in the form of a properly opened account. (2) We will be out of the country for the next three weeks so wont be making the return trip within the required 24 hours. The long and short of this is, however, that the system signage is not fit for purpose. What should I do? They said the cant help otherwise. Please wait for your receipt number to ensure your payment has been processed successfully. Pay both ways: It might sound obvious, but dont forget that payment is due for each crossing you make both on your outward and return journey. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. MoneyNerd does not give specific debt advice and we recommend that you always discuss your personal situation with a qualified adviser that works for a company that is authorised and regulated by the Financial Conduct Authority. It was their computer system that told me what to pay after entering his registration number!!!! Barring in mind I had the money ready to pay on the day of the journey . Will. The signs were very unclear they say Dart Charge: find us online, pay by midnight tomorrow. Theres no info saying *who* actually has to pay these charges, nor indeed how much they are. There is a good chance the PCN wont be sent as you have paid. Instead they have 10 of my money ( I paid for 4 trips in error!) I see the 2.50 still sat in the account after checking when I got another letter today demanding 105 + another 2.50.. WHY I ask. They told me this is often the case . I did both the one off charge of 2.50 and the dart account of 10. How do i deal with this situation? Messed up as I have either a zero or the letter O (even as I type this, I cant remember which) and got it wrong had to retype it the next page just hung there started again, got payment details in etc etc and paid at 4 minutes past midnight, as stated on the receipt! Over the phone: Those without internet access will be pleased that you can pay for the charge by phone. Looks like I will have to phone them. Anyone know how to write a representation to avoid payment? Today I found out there was a charge, found the website and called them. This should be covered under the 14-day grace period for first offences. Your stock number is shown on the top left of the birth certificate, common stock or preferred asset, either way you will have something they can draw from. Thanks for your post pcn and well done on taking your case forward successfully. As a foreigner we were not informed about the charge. Yes. 3. On receipt of the PCN now requesting me pay 105 PLUS 2.50 for the Toll, If I pay this IT WILL BE THE THIRD TIME I HAVE PAID. How do I submit a Dart Charge appeal? Make sure you keep a record of making the payment. Thanks, Hi Paul, not sure if you received a reply to your question on the Dartford Crossing, but over the weekend i received notice of a fine for a crossing made in December last year, if you did find out if there was a time limit would you please let me know. Hello You can pay for the Dartford Crossing at certain shops. We assumed that as we had by this point paid 2.50, we had complied. I went to London last 11th and I returned on 12th, Ive forgotten to pay both. You will receive it in Word and PDF formats. Win, win for them. I have just returned home to find a fine for when I crossed on 17/04/2015 So not very impressed. I, too, did not have any idea of the changes. The first time I did have access to WiFi was after the payment deadline. A Dart Charge PCN is just simply a 70 penalty issued to you for not paying the river. Yes, I fully agree with you Alan. How should I proceed ? Signage on the M25 urges drivers to search online without giving a website URL. will help us to improve it. This system is only OK if a reminder letter is sent out to non-payers before imposing fines (which would be too expensive of course, so it will never happen). But midnight the next day is far too tight if one is, for example, going on holiday and has no online access whilst there. When you believe a Dart penalty charge is incorrect, you have the right to appeal it. After all they have actually had the 5 for my crossing, even if my fat fingers caused me to mistype the number plate. Ive seen something about a 14 day exemption for the first time being late to pay the charge, is that true? On Dart tag website it will tell you to prepay at 100s stores often the open all hours type. Today I got to my car after work, My front tyre appeared luminous yellow instead of black. The thing is that I have tried to find reference to the14 day grace period and can find nothing except what you have quoted a Highways Agency spokesman as saying. Copyright © 2023 Airport Parking & Hotels. This'll halve if you pay it within 14 days, but increases to 105 if you don't pay. The first time, when I called the Dart Charge number, it was waived as a first offence. The second time, I forgot again but woke up in the middle of the next night remembering I hadnt paid. After checking with the TfL website, entering QE II bridge, the name that is given for the crossing on Google maps, I could find no evidence for a charge. Im doing the representations x10 . But when the government itself acts like this .!!!. How can we complain? Additionally, the majority of appeals are successful. This is not due to more motorists attempting to avoid payment, but an abject failure of the system to ensure occasional users and foreign visitors know how to pay. Using their automated telephone service, I have been told that the money has been taken for the registered crossings I have made. no barriers, no man at the tollbooths and I cant remember any sign over there I havent received any kind of notice through the post yet regarding the fine and it has been 12 days if I get a letter, does anyone know if I will still have to pay the fine, or will I then have 14 days to pay the toll as its a first offence? I just got a fine for 105 for an offence 2 months a go. Hi -The 14-day period is from when the penalty charge is sent out so you should be fine. This is for two reasons. Write on the PCN NO CONTRACT and send it back, as soon as you pay you have agreed to contract. According to the chap on the phone the process of escalation is halted when you make a representation so the most Ill have to pay is 250 for both crossings even if its rejected but its a hell of a lot of money for a young family! Today we received another letter demanding 215 stating that the 2 PCNs remain unpaid! They calculate 5 days for delivery at the most ( receipt by the 10th, which is out of the question ), which made the reduced penalty payable by the 24th too late when I got back home on the 29th. MoneyNerd Limited is an Introducer Appointed Representative of Pacific Financial Solutions Ltd who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 688034) and is classed as a debt counselling firm. I did forget to pay on time but went in and paid when I remembered. I tried to pay via the website this evening 20.07.2015. The vehicle is electronically registered on the Motorway, and you have to pay within 5 or 6 weeks time on the website. please advice. As somebody else has commented, the whole system seems designed to trick you into having to pay an extortionate charge. Not sure explaining will help much, though, if you look at others whove tried to point out the blindingly obvious. i think its not fair for something we have already paid for . Hi I would certainly speak to SANEF the operator about some form of compensation. If the former it seems a very good idea, seems one would win all round. Contravention date 21/02/2015 and I make a payment on 23/02/2015. I already did the same 6 months ago, but because that was the first time I was given the 14 days to pay the original price, without penalty. Am I now going to receive a fine I am gutted if this is the case it wasnt for the want of trying!! Hi, I had exactly the same experience about 2 days ago.. She paid the 5 charge today but hopes we dont get a penalty charge as she never intended to do anything other than pay, however, as she said, its something that goes out of your mind hours after you have used the tunnel. Penalty charge notice number This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. We forgot to pay immediately, as we had a very long journey the other side of the bridge but did pay when we remembered a week later. Im really shocked by this system. How to appeal: Challenge the penalty by contacting the issuing authority within 28 days of the notice being served. feedback Anyone know who is in charge of this? I have had the same issue. The whole world out scam each other and the UK Government back it. Their records show I had paid and this charge certificate has been sent out by mistake. Will I be fined or should I get away with it seeing as I paid it 2 days later This is my first journey too? We are running at optimum capacity. Sams also sent a threatening note that demanded 140,000 in cash, to be delivered by a female police officer, or Julie would "never be seen again". But the biggest problem is that I didnt see that I had to pay for this crossing !!! Get an extra 14 days to pay:Nearly 3.5million motorists have failed to pay the Dartford Crossing toll since the new system was introduced, however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. If you have never used the Dartford Crossing before, you should receive a Dart Charge Warning Letter. I didnt open an account just made a one-off payment. I am a British Citizen but resident now in Canada. You should at least be able to escape one of the fines as it was your first offence. If the system is investigated, they will see we have only ever crossed once, and made one payment. Saw the signs saying I needed to pay by midnight TONIGHT I went over at 5pm and I returned over the bridge at about 11pm so should be ok for my return journey, I think, as it was after 10pm? Told that yes the Tags were valid but they were linked to a specific vehicle!!!!! Only today 5 months later do I get a PCN for non payment. this is not right for all of us, to be told by one of your employs, well im really sorry but our systems are down. Clamped. However, I did not pay in the 14 day period for the bridge crossing as I have been on holiday for 3 and a half weeks. PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. Hope that helps. A month and a half later now and Ive got a further penalty of 70 because the previous 35 was not received on time. In the last year, I have paid over 600 for the cost of a 5.00 return journey in my car which I thought I had initially paid via mobile. I have used the crossing several times and remembered to pay later that day but forgot one time and remembered 3 days later. On 4th July 2015, because my failed arrangements to take me to Standstead Airport I drove my car (approx 2-30pm) I am still on holiday in Spain, I travel back late on Saturday 18th 2015 July. So 5 months late for an offence I had no idea i had committed. And yet they penalise us if we are unable to be on line. This is then used to pay for crossings, but occasional users will have dead money left in the account. Worth a look. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. With my best wishes for always evading the Penalty Voodoo. I wanted to pay today but it transpires that I will have to wait until Penalty Charge Notice is received by car hire company who will then give dartford my address (at a cost of 42 admin fee). Should I be able to pay and avoid a fine. Please, do someone of you know what can exactly happen to me CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities. Then received penalty notice, which said we only needed to pay 2.50 as it was first time offence. Payment can be made online, by phone, post or at retail outlets. Now I just have sent an appeal to the EPCPLC and also to the Traffic Penalty Tribunal I crossed the QE2 bridge on 15th June and have only just discovered today that the charges have to be paid within 24hrs of crossing I like so many others assumed the charges had been suspended while major works are carried out as the signage is not very clear. the crossing took just as long as before with the toll booths, You say that Get an extra 14 days to pay however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. This is not fair! ..DC- You have to wait for the penalty notice to see if you are offered the 2.50. Id rather believe that it is the result of a form of beaurocratic thinking which is removed from the lives and the needs of the people. Thank you. Thanks. As a result, a Confirm Payment system is in place. Please send it straight away. First the Lendal Bridge in York, now the Dart crossing. Re: Dart Charge - Penalty Charge Notice Numbers IA1xxxxxx, IA1xxxxxxx, IA2xxxxx and IA2xxxxxx Following receipt of the above Penalty Charge Notices (herein referred to as PCNs) for two contraventions dated 31st of July and the 7th of August, likewise for the contraventions dated the 6th of novermber and 9th of november. I believe its wisely to pay 20 per year for unlimited crossings, rather than spending gallons of fuel going some other routs. You sign up and it automatically pays the toll then sends you an invoice. When and if I decide to join Dartsave, will they charge me 1.67 per journey or 2.50 ? as I received too in late their notification!!! Glad I stumbled across this, I was very confused with the set up, and thought the sign was to do with congestion charges. On-the-spot payments have been abolished and replaced by a new scheme called Dart Charge. Why not give all motorists a fair chance of understanding what to do? Was in a non fault accident, paid 250 excess, other driver has lied and didnt pay a penny as its a company lorry. I have just received a late payment bill for 38.50 which it seems the hire company has paid from my credit card on my behalf. I now had to wait 56 days to receive their response. I drove over the crossing on April 6th this year. Best regards, Hi Trevor, I would certainly pay try to pay for all the crossings making sure you keep proof of payment. You should have a barrier so that you could swipe a card or give people 7 days to pay. However, there was another letter with the penalty notice that stated if I pay within the next 2 weeks i can just pay the original 2.50 crossing fee that I offered to do 3 days after the offence. If you haven't done this, this will 99% be the reason why it got sent to the wrong address, and does not exempt you from paying (and you should also update your log book asap). Just to give you an impression of why I perceive of these regulations and timelines as too strict and unfair, I would like to point out how the road toll is handled in Auckland, New Zealand, where I travelled this spring. I didn't ignore the fine. The UK is a lovely place but the governments are supporting the extortionists every which way you look. The signs really need improving. No way round this. Delivery is usually deemed to be 2 working days after the date on the notice. The Highways Agency has changed the way drivers pay to use the Dartford Crossing (Dart Charge) and drivers no longer pay at the barriers, instead they pay in advance or by midnight the day after the crossing. Clearly an admiration error and through no fault of mine I am now left to feel like a criminal until I go through this snail mail procedure which is not good enough. rather than fined. contact us page. Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. They have prepared scripts to cut you down when they are speaking to you. Check your bank account when you think a payment has been taken twice when you used the Dart charge. . I have this today and went to go work and my car has been clamped and I have spent all day sorting it and got wait see what the court says.the debt company wont respond and the dart people told me I have wait.even thou I paid next day and proved bank street ate me too!! Iam from abroad. I paid the Dart Charge 5 days after the midnight dateline, but one week before receiving the PCN. As you should have received a 14-day period to pay the original toll from when the letter arrived. The person I spoke to said that I can pay at the same price return 5 pounds. https://www.gov.uk/make-a-freedom-of-information-request. Since its inception, motorists have complained of being charged twice for a single crossing. You could get a Dart Charge penalty charge notice for several reasons. I am very interested and heartened by the outcome of your independent tribunal. eradicate the charge completely as we have paid for it via taxes and crossings hundreds of time over. They must be making a lot of cash from the new booth-free toll system. I have received NO communication until this, and the letter states I didnt pay the first charge on the first letter they sent to me a letter I didnt receive. Dont trust HMG Agencies? Here we look at one such unofficial website named dartfordcrossingcharges.co.uk thats recently launched. Why is there no information at service areas near the Dartford Crossing? On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either. Fixed penalty notices are issued by the police, your local council or the Driver and Vehicle Standards Agency (DVSA). Pay now the standard crossing fee and you should be fine. My son used the Dartford Tunnel a few weeks ago. Give me the hi viz collectors any day of the week. Heading on holiday can be both exciting and stressful in equal measure, making it easy to forget banal chores such as paying for your trip over or under the Thames Here are some suggestions to help ensure you dont come home to a big fine. My husband forgot to pay the charge until 2 hrs after the midnight deadline its his first time. Pretty disapointed that i had opened an account and monies were taken without my permission. Of course I do. At the crossing itself, there is no sign bearing the actual URL for making an online payment; If other means of payment are available, I did not see any signs displaying the means of making payment by an alternative means. Trawled for ages thru the website but could find no info about the Tags. Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. 11. I forgot to pay and just was late an hour before I actually made a payment, Really what a scam and stupid way as there are no reminders or anything and they expect you to pay the very same day. Thanks for the message and were glad it helped. They dont tell you in the letter you can pay 2.50 you need to know this. APH Community > Beat late payment of the Dartford Crossing charge. There is no signalling at Clackets lane , mobiles from Europe do not always connect. This will depend on your circumstances and will be discussed at the earliest opportunity by the financial product provider. They are practically inviting fraudsters to target people who may not be the most technically savvy to get scammed., Dont pay at any website other than https://www.gov.uk/pay-dartford-crossing-charge. In answer to the few brain dead zombies as to why we dont pay our crossing fees in advance, I have encountered all of these problems :- He then said no you paid on the 8th of Feb for a crossing on the 1st of feb. when i advised this was incorrect he said that the fine is for non payment on the 1st of Feb. i advised quite clearly his letter stated the 8th of Feb and i had never recieved anything regarding the 1st Feb. The system is wrong.it is setup so the driver fails.very easy to forget and you cannot stop to record the crossing and set up an alarm. Hope you enjoyed your time here. mark, Hi Mark, We are just giving information about the new charging system and are not part of the crossing itself.Please call the crossing info line 0300 300 0120. LS1 9QF. This is the first and only time the vehicle has crossed. . Hi Chloe Surely common sense would be to apply the payment to the only crossing we have ever made.ie the one they are fining us for not paying. You should appeal this.
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