Your 31-day pass becomes active the first time you use it to pay a fare. There's no need to open an app. If you have an 8 ride pass, your rides will expire in 30 days. This page includes How RTC cards work, accessible information, and using Clipper equipment. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Includes travel to any of our destinations with activities or hotel stay or both. Boarding starts 1 hour before your boat is scheduled to leave. Center the card or device over the "Tag Here" graphic on the screen. Key Clipper information translated to Chinese. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. It still says my trip is in progress, any way to cancel this? We do allow walk-up day-of guests to purchase tickets if space allows. BART. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Picking up your value means loading the value on your card after youve placed an online or phone order. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. We've made it easy with quick guides to every service on Clipper. . Discounts; Where to Use; Follow. Paper Tickets YES! Muni offers several ways to pay your fare. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. For iPhones, theantenna is in the top third of the phone. However, there are 3 Clipper vendors at SFO. Should you want to change your booking in any capacity, a $15 USD fee will be charged. We will automatically send a declined payment notice to the email address in your Clipper account. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Registered cardholders can report lost, stolen or damaged cards and request replacements. What does it mean to pick up my value and why do I have to wait to do it? The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Can I load value on my mobile phone at a transit agency ticket office? Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Learn more about Clipper START and how to apply here. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Cookie Notice I have loaded a lot of money on a clipper card through the website months ago. This is separate from confirmation of payment. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. We will automatically send a declined payment notice to the email address in your Clipper account. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' This page includes when value is available, online orders, different types of value, and blocked cards. The money is still missing. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Choose your payment method and complete the order. Choose to stay logged in or to log out. Or get help resolving other issues with your account. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. Privacy Policy. A couple of things have to happen before you can use the value. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Using Clipper. And you can do it anytime. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. Q&A: Highway 101 express lanes opened Friday. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. No. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Can I manage my Clipper account and pay my transit fares with my phone? Yes. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. You will only need a valid passport (or other valid travel document, see below) to enter Canada. You can load up to $300 on a Clipper card. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. Please visit theGovernment of Canadas websitefor more information. You can order a card and value online but note we can only mail cards to domestic addresses. Check out the r . This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. You must apply for an RTC Clipper card in person at a participating transit agency. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Clipper card pending passes cash value. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Robbins parking lot locations are also available for overnight parking. Muni Fares & Passes. My card/value was blocked due to an expired credit card. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. Why not? Clipper is a regional transit card that can be used on all transit in the Bay Area. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. There's no need to open an app. What happened to my order? If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. I was charged the wrong fare. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. 877.878.8883. A Station Agent can help direct you. All rights reserved. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. To find out more information about replacing an RTC card, please visit 511.org. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. I'm visiting the Bay Area. For more information, please see our If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. Pay With Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Roadshow. Getting Started. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Final boarding is 15 minutes before the scheduled departure time. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Please have your vaccination card or a photo of it ready in the event you are asked to show it. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Requires iPhone 8/Apple Watch Series 3 or later. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. The correct fare will be automatically deducted. Your card should arrive within 5 to 10 days. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Learn more on our luggage policy. You will need to tag your card to a card reader or ticket machine to activate it. Will the toll lanes reduce traffic jams? For more information, visit Sales and Service Locations. It currently shows I have the amount in the pending passes area but shows I have it in cash value. This page includes how to tag, card issues, and visitor info. Once you hear a single beep that means youve paid your fare and are good to go! To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Clipper automatically checks for a valid pass. #16 of 92 Boat Tours & Water Sports in Seattle. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. You have up to 6 months to spend down your balance, so you can load the funds. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. You can use Clipper cards on all Bay Area transit agencies. Log in to your Cilpper account with the email address we have on file and provide an updated email address. 877.878.8883. See the, To add a card to your Android phone, open Google Pay and click the + sign. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Log in to your Clipper account to add backup payment. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. No. A: You made me laugh, thanks! All rights reserved. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Yes. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Key Clipper information translated to Spanish. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Yours is the first email Ive gotten on this issue. 2023 Clipper Vacations. Key Clipper information translated to Spanish. If the condition evaluates to false (.F. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. This page includes debit cards and refunds. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. The Salish Sea is world famous for observing a vast array of whales and sealife. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. No notice, even though they have my email? What if Im having trouble using my Clipper card at a bike share station? No. We recommend arriving at least one hour before your ferrys departure. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Please learn more about traveling with pets. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. What is the maximum amount of cash value I can load on my Clipper card? News; Twitter Twitter, Opens . RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Skip the side navigation menu and go to the main content. Contact your programs administrator for instructions on replacing a card. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. Credit card charges are processed immediately. 2020, Metropolitan Transportation Commission. Please submit all travel cancellation or change requests through our Contact Us page. Cash value and transit passes are not interchangeable. Check out our sample Victoria Clipper V gift shop menu. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Pay With If you do not hear any beeps or see any lights, your card may be defective or damaged. A single beep and a green light means you paid for your ride. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. All guests are welcome to use the top outside viewing deck as desired during our trips. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section.
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